Questions, answered
Do I need a card for the free trial?
No. The 14-day trial starts without a card. Subscribe any time during the trial and the remaining trial days are kept.
Which trackers work with FleetAsset360?
Trackers that report position and ignition, such as Teltonika devices, can send their data straight to FleetAsset360. If your trackers report to another platform today, we can read from it while you switch. Talk to us about your devices.
Can I use it without trackers?
Yes. Assets, contracts, maintenance, job cards, parts, invoicing and profit all work without trackers; running hours are then worked out from each contract's daily hours until readings come in.
Is my data separate from other companies?
Yes. Every company has its own private account. Its assets, people, documents, pictures, tracker data and API keys are kept strictly apart and are never visible to anyone else.
Can I get my data out?
Yes, at any time: a full download from the API & Access screen, and read-only API keys for your own systems.
How do payments work?
Plans are billed monthly or annually by card through Stripe. FleetAsset360 never sees or stores your card details. Invoices and the payment method are managed on Stripe's secure customer page.
Can I change or cancel my plan?
Yes. Upgrades apply at once and are charged pro rata; downgrades are credited against the next invoice. Cancelling keeps the account active until the end of the paid period.
What happens if a payment fails?
Stripe retries the payment automatically and the account keeps working meanwhile. If it stays unpaid, the account becomes read-only until the payment method is updated. Nothing is deleted.
Is there a mobile app?
Yes, FleetAsset360 has apps for iPhone and Android. Technicians record visits, readings and pictures on site; supervisors assign and approve; owners see hours, extra hours and alerts. Android installs from a direct download today; on iPhone it installs from Safari to the home screen while the App Store release is prepared. See the Mobile apps page.
Can you move our existing spreadsheets in?
Yes. We help import assets, customers, contracts, invoices and service history from spreadsheets. Contact us to plan it.
Still have a question?
Write to us, or start a free trial and look around yourself.